Support

TrackMe Enterprise & Unlimited Edition

As a registered user of TrackMe Enterprise or Unlimited edition, one or more points of contacts will be identified and personal accesses will be provided to our support portal:

Once connected to the support portal, you will be able to:

  • Open a new support request

  • Review and manage the status of your opened support requests

If your company does not have any registered user yet, please send us an email and we will create an account for you:

Once we will have received and processed your request, an activation email will be sent to you with your personal access to the support portal.

To submit a support case, you can also contact us by email at the same address, a support request will be created automatically and associated to your user account.

SLA, response time and support coverage for registered customers

  • We offer support for features and behaviors which relate directly to the usage of TrackMe for Splunk Cloud and Splunk Enterprise.

  • Issues related to Splunk products, or any other third-party applications are not covered by our support agreement.

  • Prioritized support is included for customers with a valid Full Registered Edition subscription.

  • Support is available by email with a Service Level Agreement (SLA) of 24 hours for a support request to be taken in charge, from Monday to Friday, 8 am to 8 pm UK time.

  • If the support case requires it, we will propose a virtual support meeting through our Zoom meeting services, or your own meeting tools if required.

  • If you have specific needs or requirements that are not covered by our product, we will prioritize developments if you are a customer under active subscription.

TrackMe Free Community Edition

If you are a user of the Free limited edition of TrackMe (aka unregistered), we provide best effort support without any warranty.

Report a bug or submit a request for enhancement

You can report issues and submit enhancement requests in our public GitHub repository:

This repository also references current and past issues linked to every change performed in TrackMe over time.

You can also contact us by email:

Splunk community slack

Contact us on Splunk community slack, and even better, ask the community!

Splunk community (ex. Splunk Answers)

Open a question in Splunk community: