Support
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TrackMe Enterprise & Unlimited Edition
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**As a registered user of TrackMe Enterprise or Unlimited edition, one or more points of contacts will be identified and personal accesses will be provided to our support portal:**

- https://support.trackme-solutions.com

**Once connected to the support portal, you will be able to:**

- Open a new support request
- Review and manage the status of your opened support requests

**If your company does not have any registered user yet, please send us an email and we will create an account for you:**

- support@trackme-solutions.com

Once we will have received and processed your request, an activation email will be sent to you with your personal access to the support portal.

**To submit a support case, you can also contact us by email at the same address, a support request will be created automatically and associated to your user account.**

SLA, response time and support coverage for registered customers
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- We offer support for features and behaviors which relate directly to the usage of TrackMe for Splunk Cloud and Splunk Enterprise.
- Issues related to Splunk products, or any other third-party applications are not covered by our support agreement. 
- Prioritized support is included for customers with a valid Full Registered Edition subscription. 
- Support is available by email with a Service Level Agreement (SLA) of 24 hours for a support request to be taken in charge, from Monday to Friday, 8 am to 8 pm UK time. 
- If the support case requires it, we will propose a virtual support meeting through our Zoom meeting services, or your own meeting tools if required. 
- If you have specific needs or requirements that are not covered by our product, we will prioritize developments if you are a customer under active subscription.

TrackMe Free Community Edition
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**If you are a user of the Free limited edition of TrackMe (aka unregistered), we provide best effort support without any warranty.**

Report a bug or submit a request for enhancement
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**You can report issues and submit enhancement requests in our public GitHub repository:**

- https://github.com/trackme-limited/trackme-report-issues

This repository also references current and past issues linked to every change performed in TrackMe over time.

**You can also contact us by email:**

- support@trackme-solutions.com

Splunk community slack
^^^^^^^^^^^^^^^^^^^^^^

**Contact us on Splunk community slack, and even better, ask the community!**

- https://splunk-usergroups.slack.com

Splunk community (ex. Splunk Answers)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

**Open a question in Splunk community:**

- https://community.splunk.com