Support

TrackMe Enterprise & Unlimited registered edition

If you are a registered user of TrackMe Full edition, you can contact your dedicated support channel:

We offer support for features and behaviors which relate directly to the usage of TrackMe for Splunk Cloud and Splunk Enterprise.
Issues related to Splunk products, or any other third-party applications are not covered by our support agreement.
Prioritized support is included for customers with a valid Full Registered Edition subscription.
Support is available by email with a Service Level Agreement (SLA) of 24 hours for a support request to be taken in charge, from Monday to Friday, 8 am to 8 pm UK time.
If the support case requires it, we will propose a virtual support meeting through our Zoom meeting services, or your own meeting tools if required.
If you have specific needs or requirements that are not covered by our product, we will prioritize developments if you are a customer under active subscription.

If you are a user of the Free limited edition of TrackMe (aka unregistered), we provide best effort support without any warranty.

You can report issues and submit enhancement requests in our public GitHub repository:

This repository also references current and past issues linked to every change performed in TrackMe over time.

You can also contact us by email:

Contact us on Splunk community slack, and even better, ask the community!

Open a question in Splunk community: