Support
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TrackMe Enterprise & Unlimited registered edition
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**If you are a registered user of TrackMe Full edition, you can contact your dedicated support channel:**

- support@trackme-solutions.com

SLA, response time and support coverage for registered customers
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- We offer support for features and behaviors which relate directly to the usage of TrackMe for Splunk Cloud and Splunk Enterprise.
- Issues related to Splunk products, or any other third-party applications are not covered by our support agreement. 
- Prioritized support is included for customers with a valid Full Registered Edition subscription. 
- Support is available by email with a Service Level Agreement (SLA) of 24 hours for a support request to be taken in charge, from Monday to Friday, 8 am to 8 pm UK time. 
- If the support case requires it, we will propose a virtual support meeting through our Zoom meeting services, or your own meeting tools if required. 
- If you have specific needs or requirements that are not covered by our product, we will prioritize developments if you are a customer under active subscription.

TrackMe Free Limited edition
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**If you are a user of the Free limited edition of TrackMe (aka unregistered), we provide best effort support without any warranty.**

Report a bug or submit a request for enhancement
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**You can report issues and submit enhancement requests in our public GitHub repository:**

- https://github.com/trackme-limited/trackme-report-issues

This repository also references current and past issues linked to every change performed in TrackMe over time.

**You can also contact us by email:**

- support@trackme-solutions.com

Splunk community slack
^^^^^^^^^^^^^^^^^^^^^^

**Contact us on Splunk community slack, and even better, ask the community!**

- https://splunk-usergroups.slack.com

Splunk community (ex. Splunk Answers)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

**Open a question in Splunk community:**

- https://community.splunk.com